A Roadmap to Exceeded Accreditation Standards
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In today’s ever-evolving world, meeting quality standards isn’t just about ticking boxes—it’s about creating real student impact—helping institutions make smarter decisions and continuously improve.
That’s exactly what Dr. Tanja Grmuša set out to explore. Using StudentPulse at Zagreb School of Business, she conducted research on how real-time student feedback can support quality assurance and guide meaningful institutional improvements.
The result? A blueprint for how institutions can integrate student feedback into accreditation processes, strengthen engagement strategies, and make data-driven improvements that directly impact the student experience.
Most quality assurance efforts focus on grades, pass rates, and course evaluations. But numbers only tell half the story.
Zagreb School of Business set out to dig deeper:
By tracking student feedback over time, the study uncovered key insights that helped the institution improve academic support, refine policies, and optimize the student experience.
The university partnered with StudentPulse to collect and analyze student feedback, allowing them to track well-being, engagement, and key academic challenges.
Here’s what the collaboration entailed:
Together, we developed surveys focused on four key areas:
These dimensions align with modern accreditation (like ESG standards) and help institutions track student success in real-time.
With today’s students used to mobile-first experiences, the study explored how modern feedback tools could be more engaging and accessible.To encourage participation, the institution also tested gamified elements—a growing trend in student engagement—alongside frequent check-ins. Rather than relying solely on end-of-term evaluations, this approach helped capture timely student insights and enabled faculty to act on them throughout the academic year.
Student feedback isn’t just data—it’s a blueprint for change.
At Zagreb School of Business, structured feedback mechanisms gave the institution a clearer view of student well-being, engagement, and academic experiences. By tracking responses across multiple check-ins, the study uncovered key trends in academic confidence, social belonging, and study-life balance.
These insights allowed the institution to pinpoint areas for improvement, make informed decisions, and implement targeted changes that directly enhanced the student experience—all while strengthening their quality assurance processes.
Dr. Grmuša’s study provides a practical roadmap for how institutions can use student feedback to make smarter academic decisions.
One thing is clear: student feedback is the missing piece in quality assurance.
With platforms like StudentPulse, institutions can:
The findings of Dr. Tanja Grmuša’s research show that student feedback isn’t just a metric—it’s a catalyst for transformation. By embracing platforms like StudentPulse, institutions can take a proven approach to improving programs, empowering students, and preventing disengagement.
Let’s move beyond traditional quality assurance. Let’s redefine it—together.
