StudentPulse

How to get student feedback that actually works

StudentPulse Team

May 16, 2024

We all know this, don’t we? As an education provider, getting student feedback shouldn’t just be an exercise to check boxes or meet standards. It's about fostering better teaching, more engaging courses, and providing support services that actually, you know, support.

Meaningful student feedback not only creates an environment where students can thrive but it’s the engine which builds world-class universities.

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And trust us, students have plenty to say when it comes to this.

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So, what's the missing link here? Why does it often feel like pulling teeth to elicit student feedback and responses? Is the current process broken?

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The Problem with Traditional Surveys

Don’t get us wrong. Traditional surveys have been a good stepping stone in efforts to collect feedback but they often fall short in today's dynamic educational landscape.

Here's why:

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1. Low Participation and Generic Feedback: Traditional surveys struggle to engage modern students, resulting in dismal participation rates and superficial feedback.

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2. Compliance Vulnerability: Non-adherence to evolving accreditation standards puts institutions at risk of compromising their credentials and excellence.

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3. Analysis Paralysis: Despite generating heaps of data, traditional surveys often overwhelm institutions with information overload, leading to inertia in taking meaningful action.

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4. Undetected Crises: Critical issues such as EDI discrepancies, sexual harassment, and mental health concerns may slip under the radar of traditional feedback systems, leaving students without adequate support.

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5. Operational Inefficiency: The cumbersome process of collecting and analysing feedback eats away valuable time and resources, hindering the efficiency of educational workflows and impeding progress.

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Here’s how we’re going to fix this ASAP

At StudentPulse, we've cracked the code to soaring response rates. We've designed a student feedback platform that resonates with their deep-seated desires to be seen and heard. The best part is - it's not just students who benefit; institutions and staff reap the rewards too!

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Institutional Benefits:

Unmatched Response Rates: StudentPulse’s engagement-optimised platform is proven to significantly boost student and staff participation in feedback processes.
Comprehensive Question Frameworks: Access a wide array of pre-validated questions tailored to evaluate wellbeing, EDI, and academic content.
Accreditation-Aligned Analytics: Use sophisticated analytics that cater to various compliance and accreditation requirements, simplifying the evidence collection for institutional review processes.

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Staff Benefits:

Meaningful Conversations: Engage in productive dialogue with students, acknowledging their concerns and insights.
AI-Powered Prioritisation: Pinpoint areas for improvement with an Action Report generated from students’ latest feedback.
Enjoyable Content Development: Elevate the course enhancement process from a task to a delightful part of your professional development.

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Student Benefits:

Influential Feedback: Share feedback that directly influences university policy and action.
Gamified Engagement: Engage with an app that rewards participation through badges, streaks, and more.
Personal Growth Tools: Access resources and suggestions tailored to individual feedback.

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